Frequently Asked Questions
How do I purchase a game key or top-up?
Browse our catalog, select your desired product (game key, top-up amount, gift card), add it to your cart, and proceed to checkout. Follow the simple steps to complete your payment securely.
How quickly will I receive my digital code/key?
Delivery is typically instant or within a few minutes after your payment is successfully processed. You will receive the code via email and it will also be available in your account dashboard on our site.
What payment methods are accepted?
We accept major credit cards (Visa, Mastercard), PayPal, and other popular regional payment methods depending on your location. All available options will be displayed during the checkout process.
Are the game keys region-locked?
Product descriptions clearly state any regional restrictions (e.g., GLOBAL, EU, US). Please ensure you purchase a key compatible with your region to avoid activation issues.
What should I do if a key doesn't work?
Please double-check you entered the key correctly and that it matches the correct platform and region. If the issue persists, contact our customer support with your order details and a screenshot of the error, and we will assist you promptly.
Do you offer refunds?
Refund policies vary depending on the product and situation (e.g., if the key has been redeemed). Please refer to our [Link to Refund Policy] page for detailed information or contact support.
Is my payment information secure?
Absolutely. We utilize industry-standard SSL encryption and partner with trusted payment gateways to ensure your financial data is protected throughout the transaction.
Can't find the answer you're looking for? Contact our support team.