Donation or purchase didn't arrive — what to do?

• Check if the ID / UID and chosen server are correct.
• View the order status in your personal account.
• Check our Telegram channel — there might be technical maintenance and the order will be delivered once the game's servers are back online.

If the problem persists — write to support.

Most often, the problem is related to an error when filling out data:

• carefully check the entered ID / UID and server;
• if you notice an error — write to support immediately.

❗ Important: If the payment has already been sent to someone else's ID, the funds cannot be refunded — it has been automatically credited to another player.

In case of providing an incorrect login or password, your order will be cancelled. Please write to support to correct the data or refund the funds to your original account.

Double-checking takes only a few seconds, but it helps avoid unpleasant situations. Before making a payment, ensure the ID is correct and corresponds to your account.

We always try to help our clients. If the specified ID does not exist — the order won't be completed and you will be able to correct the mistake. In the case where you input someone else's existing ID and payment successfully goes through, unfortunately, we will no longer be able to do anything. Check your information in advance so as not to spoil your experience with the site and your mood!

If everything was filled out correctly, but the donation hasn't arrived:

• there might be technical maintenance happening in the game;
• payments can fall into a virtual queue and get delayed;
• some items have limits (e.g., 2 times a week or 1 time a month) — such orders are automatically canceled;
• the order might have been cancelled. Details — in the article Why was the order canceled?.

We always announce delays in our Telegram channel. As soon as the game servers are restored, the currency will be credited.

If there is no technical maintenance and all the data is correct:

• write to our support team;
• describe the situation, state the ID and the order number.

We will definitely look into it and help as quickly as possible.

If an order is cancelled before being fulfilled, the funds are returned to the same account from which the payment was made. The crediting timeframe depends on your bank (usually from 1 to 5 business days).

Important: if the item has already been successfully sent to your account or you have received the digital code, a refund is impossible.